Available Position (Company name withheld)

ABOUT EDUPHORIA! 

We're a Texas-based EdTech company that loves making powerful and intuitive web-based software for K-12 educators so they can focus on spending more time with their students. Our software helps school districts analyze students' progress, plan lessons, and manage their day-to-day activities.  We believe educators are heroes. Our purpose is to provide educators what they need to become superheroes. By bringing together assessment, curriculum, and professional growth for those closest to the student, educators can gain awareness, make thoughtful changes, and help students and educators thrive. Our supportive, family-like environment extends to the educators we work with, allowing us to collaborate effectively. We believe in creating a culture where everyone is learning, teaching, and growing.

OUR TEAM

Over the past year, Eduphoria’s team has grown steadily, and as the company continues to grow and evolve we are committed to continually providing the right solutions to our customers & users and sustain an environment where employees can learn, teach, and thrive. We want everyone on the team to continually improve themselves and have the tools they need to do their best work.  

Driven by company growth, we have an immediate need for an IT Specialist to join our team. 

The IT Specialist at Eduphoria provides frontline technical support and endpoint management for a fully remote workforce. The individual is also responsible for ensuring employees have reliable access to the tools, systems, and resources they need to make educators’ lives easier. The IT Specialist supports company-wide hardware, software, identity management, and onboarding/offboarding processes while helping maintain secure and compliant IT operations.

Essential Functions/Responsibilities:

• Technical/IT Support
  • Respond to and manage internal IT support tickets in a timely and professional manner by troubleshooting hardware, software, networking, and access issues.
  • Support both macOS and Windows environments by troubleshooting laptops, peripherals, and operating systems.
  • Assist employees with connectivity and access issues related to Harmony SASE VPN.
• Endpoint & Device Management
  • Deploy, maintain, and support company-issued laptops and IT equipment.
  • Manage employee endpoints using Mosyle for macOS devices and Microsoft Intune for Windows devices.
  • Maintain endpoint compliance standards including software updates, patching, security configurations, and device inventory management.
  • Coordinate hardware purchasing and lifecycle management for company-standard devices including Lenovo ThinkPads and Apple Laptops.
  • Replace aging or damaged equipment and securely wipe retired devices before reassignment or employee retention.
• Identity, Access Management & Security 
  • Create, manage, and deactivate employee accounts in Microsoft Azure Entra ID while monitoring the sync to Google Workspace. 
  • Support onboarding and offboarding activities including account provisioning, permissions management, and device setup.
  • Maintain and support systems integrated with Azure Entra ID while assisting with management of non-SSO integrated platforms.
  • Work closely with the Security Manager and IT Systems Administrator to ensure IT security policies and standards are followed.
  • Support endpoint security initiatives and access control processes.
  • Assist in implementing and maintaining secure authentication and access management practices.
• Productivity
  • Maintain accurate documentation for IT processes, endpoint configurations, onboarding/offboarding procedures, and inventory management.
  • Identify opportunities to improve operational efficiency and automate repetitive IT tasks.
  • Help maintain a consistent and reliable remote employee technology experience.
• Impact
  • Improve employee productivity through responsive and effective IT support.
  • Ensure company endpoints and identity systems remain secure, compliant, and well maintained.
  • Support reliable access to company systems and cloud resources for a fully remote workforce.
  • Contribute to a positive employee experience through efficient onboarding, support, and equipment management.
• Communication
  • Collaborate with employees across all departments to resolve technical issues and improve IT operations.
  • Work closely with the Security Manager and IT Systems Administrator on security, compliance, and infrastructure initiatives.
  • Communicate technical information clearly to both technical and non-technical users.
  • Escalate unresolved technical or operational issues appropriately and effectively.

Requested Skills/Experience:

• Experience supporting macOS and Windows operating systems in a professional environment.
• Troubleshooting skills related to hardware, software, endpoints, and user access issues.
• Experience managing endpoints with Mobile Device Management (MDM) solutions such as Mosyle and Microsoft Intune.
• Experience managing user accounts and permissions in Microsoft Azure Entra ID and Google Workspace.
• Familiarity with VPN technologies and remote workforce support.
• Understanding of IT security best practices including endpoint security, account management, and access controls.
• Strong IT Help Desk experience with the ability to troubleshoot, prioritize, and resolve technical issues for a remote user base of over 50 employees.

Preferred Skills / Experience: 

• Experience supporting Single Sign-On (SSO) integrations and SaaS application management.
• Familiarity with AWS cloud environments and services.
• Experience working in a fully remote company environment.
• Knowledge of hardware lifecycle management and IT asset tracking.
• Experience with Intune and/or Mosyle or another MDM solution

Eduphoria! Offers You: 

• Salary $68,000 - $78,000 with bonus opportunity
• Medical & Dental Insurance: The company covers 100% of premiums for employee and their dependents 
• HSA - Employer contributes monthly to cover employee's individual deductible
• Unlimited flexible PTO
• 11 Holidays, as well as 2 weeks at the end of the year to rest and recharge
• 401k with employer match, pre-tax / Roth options
• Work Remotely from anywhere in Texas!
• Long-Term Disability
• $50,000 Life Insurance Policy for the employee
• Cell Phone/Internet Service Allowance
• Paid Parental Leave
• Employee Assistance Program
• Assortment of voluntary policies (Vision, MASA, Critical Illness, Accident, Supplemental Life Insurance, and more)
• Reimbursement for business-related expenses
• Professional Development Opportunities with leadership support 
• Friendly, collaborative, and supportive small company environment with a technically progressive culture/focus

Why work at Eduphoria? Our Employees say…

“Eduphoria provides great resources to learn and grow within your position. Everybody is open to new ideas and ways to increase productivity and truly work smarter and not harder. The laid back, work from home atmosphere provides the flexibility needed to create an optimum work life balance. We listen, adapt and grow as a team.” -- Sarah, Data Program Manager

“My 2 favorite things about working here have been the ability to learn/grow/experiment (and the support to do that) and the people here.  And I do really love what we do, too.  It's rewarding being a part of something that can positively affect so many educators and students.  It's cool that I'll randomly meet teachers or educators in my personal life and they'll have good things to say about our software and our people.” — Kevin, Software Engineer

Eduphoria! is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, religion, color, national origin, age, sex or gender, sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Please note, we can hire those who are eligible to work in the United States, but we are not able to sponsor visas.